-
EBS_SmartGefragt am 14. Oktober 2024 um 13:19
Hallo,
warum wird bei diesem Formular https://eu.jotform.com/build/211102383921040#preview eine Fehlermeldung angezeigt, obwohl beide Dateien angehängt worden sind?
Vielen Dank für die Hilfe!
Schöne Grüße,
MArlies
-
Paolo Jotform SupportGeantwortet am 14. Oktober 2024 um 16:09
Hi MArlies,
Thanks for reaching out to Jotform Support. Unfortunately, our German support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
As for your question, when I cloned and tested your form, the same thing happened for me. After investigating it a bit, I tried to remove all the fields and disable your conditions to trace where the error is. Yet, I am getting the same error. Check the screenshot below:
I was able to fix it by creating a new form and copying the fields on the old form. I tried cloning the form, but the issue still persists. That is why a created a new form. Check the screencast below:
You can check my sample form here. You can clone it by following this guide.
Give it a try and let us know how it goes.