Konto gesperrt

Warum wurde mein Account gesperrt?

Grüsse

Hi Marie-Louise,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, after checking your account, it was suspended due to a fraudulent credit card status. Please contact your bank regarding this matter and get back to us once it is cleared. Then we will raise this to the relevant team to reconcile and reactivate your Jotform account.

Give it a try and let us know how it goes.