Erinnerungs-E-Mail zeigt keine Details an

Sehr geehrte Damen und Herren,

ich wollte darauf hinweisen, dass die Erinnerungen, die per E-Mail an die Kollegen gesendet werden, leider fehlerhaft sind. Die E-Mails kommen zwar an, aber die Terminbeschreibung sowie die Dauer fehlen (siehe Screenshot).

Bislang hat alles reibungslos funktioniert.

Könnte man dieses Problem bitte prüfen und eine Lösung finden?

Vielen Dank im Voraus für eure Unterstützung!

Beste Grüße,

Berivan Imanli

Hi Berivan Imanli,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, after checking the reminder email for the appointment field, I confirmed that the field name was different to the actual appointment field. You can have this corrected by updating the template. Let me show you how:

1. While in Form Builder, click on the Appointment field.
2. Then, click the Gear icon to open the Appointment properties.
3. Under Advanced tab, click on the Customize Reminder Email button.
4. In the pop-up window showing, delete the current field name.
5. Then, click on +Form Fields button.
6. Select the Appointment field to get the correct field name.
7. Click Save.

That's it. Give it a try and let us know if you need any help.