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Lena_WilhelmGefragt am 6. September 2024 um 08:02
Ich habe heute versucht, mein Bronze-Abo zu kündigen. DAs hat nicht geklappt. Wie muss ich vorgehen?
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Sheena Jotform SupportGeantwortet am 6. September 2024 um 08:13
Hi Lena_Wilhelm,
Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, since you cannot cancel your subscription, I have canceled it on my end. It will no longer renew on the next billing date.
Let us know if you need any other help.
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Lena_WilhelmGeantwortet am 6. September 2024 um 08:18
Thanks for cancelling my subscription and for helping immidiately.