Account wurde downgegraded

Hallo,

mein Account wurde downgegraded. Wieso ist das passiert und wie kann ich das rückgängig machen?

Viele Grüße

Melina

Hi Melina,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account, and it appears that it is suspended due to payment being rejected. I've reached out to our relevant team for further information and will get back to you as soon as I receive an update.

We appreciate your patience.

Hi Melina,

Our system rejected the initial payment because it was tagged as fraudulent. So either you can use a different card or you can reach out to the issuing bank first before using the same card.

Let us know if there's anything else we can help you with.