Empfänger E-Mail wird nicht weitergeleitet

Guten Tag

Ich habe das Problem, dass das Mail vom Formular (nicht) mehr weitergeleitet wird. Dies bei allen vier Formularen. Eigentlich sollten beim Absenden das Formulare an mitgliederverwaltung@fchitzkirch.ch gesendet werden. Das hat nicht funktioniert. Dann habe ich das wieder umgestellt auf patrick.wiget@bluewin.ch. Das hat aber auch nicht funktioniert. Woran kann das liegen?

LG Patrick

Hi patrickwiget,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that the email notification in your form was not forwarded to the email address you assigned. I cloned one of your forms and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast and screenshot below to see my results:

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. Can you try to clear your browser cache and cookies to see if the issue no longer replicates? I have cleared your form cache as a precaution. You can also try to test your form on a different device or browser.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Guten Tag

Danke für die Rückmeldung. Das ist korrekt, dass ihr versuch korrekt funktioniert hat. Ich habe danach die Adresse umgestellt auf mitgliederverwaltung@fchitzkirch.ch. Unter diese Mailadresse wird das Mail an zwei Empfänger umgeleitet (Alias-Adressen) nämlich an thomas.estermann@fchitzkirch.ch und juniorenobmann@fchitzkirch.ch. Unter Juniorenobmann wird die Mail empfangen, unter Thomas Estermann nicht. Mir ist jedoch unklar wieso. Mails aus anderen Versendern können unter Thomas.Estermann... empfangen werden. Keine Ahnung, an was das liegen könnte.

Den untenstehenden Text kann ich aus dem Mail vom Juniorenobmann entnehmen.

Return-path: <SRS0=MciRvwZMWvVG=PP=jotform.com=returns@fchitzkirch.ch>

Envelope-to: mitgliederverwaltung@fchitzkirch.ch

Delivery-date: Fri, 16 Aug 2024 19:43:10 +0200

Received: from eupool1-32.formresponse.com ([212.47.85.34]:57471)

    by lx52.hoststar.hosting with esmtps (TLS1.3) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384

    (Exim 4.93)

    (envelope-from <returns@jotform.com>)

    id 1sf0yg-002tl9-LP

    for mitgliederverwaltung@fchitzkirch.ch; Fri, 16 Aug 2024 19:43:10 +0200

Received: from emea-workers-bq3v (seoeu-pool1.jotservers.com [212.47.85.2])

    by eupool1-32.formresponse.com (Postfix) with ESMTPSA id B83041A61ADF

    for <mitgliederverwaltung@fchitzkirch.ch>; Fri, 16 Aug 2024 17:42:09 +0000 (UTC)

ARC-Seal: i=1; s=mailv2; d=jotform.com; t=1723830129; a=rsa-sha256;

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ARC-Authentication-Results: i=1;

    eupool1-32.formresponse.com;

    auth=pass smtp.auth=noreply@jotform.com smtp.mailfrom=returns@jotform.com

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Date: Fri, 16 Aug 2024 13:42:09 -0400

To: mitgliederverwaltung@fchitzkirch.ch

From: Herr Wiget Patrick <noreply@jotform.com>

Reply-To: patrick@bluewin.ch

Subject: =?utf-8?Q?Eintrittsformular_f=C3=BCr_Junior/innen_-_Herr_Wiget_Patrick_-_patrick@bluewin.ch?=

Message-ID: <jneqn9ngB1WVBb4Ht0lOc6c3dER3wEYOWULmbt9Y@emea-workers-bq3v>

X-Priority: 3

X-Mailer: Jotform Email Services

Feedback-ID: 241252310454343:notification:jotform

JotSMTP: true

MIME-Version: 1.0

Content-Type: multipart/alternative;

    boundary="b1=_jneqn9ngB1WVBb4Ht0lOc6c3dER3wEYOWULmbt9Y"

Content-Transfer-Encoding: 8bit

X-Spam-Score: -0.1

X-Spam-Bar: /

X-Spam-Report: Spam detection software, running on the system "lx52.hoststar.hosting",

    has NOT identified this incoming email as spam. The original

    message has been attached to this so you can view it or label

    similar future email. If you have any questions, see

    the administrator of that system for details.

    Content preview: Eintrittsformular für Junior/innen Adresse Junior*innenTest

    5, ., 6284Geburtstag Junior*innen15-08-1977AHV-Nr. Junior*innen123.4567.8912.45Name

    Elternteil. .E-Mailpatrick@bluewin.chNatelnummer Elternteil+41 797334564Tel-Privat+41

    41917 [...]

    Content analysis details: (-0.1 points, 5.0 required)

    pts rule name description

    ---- ---------------------- --------------------------------------------------

    0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was

    blocked. See

    http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block

    for more information.

    [URIs: jotform.com]

    0.2 CK_HELO_GENERIC Relay used name indicative of a Dynamic Pool or

    Generic rPTR

    -0.0 SPF_PASS SPF: sender matches SPF record

    0.0 SPF_HELO_NONE SPF: HELO does not publish an SPF Record

    0.0 HTML_MESSAGE BODY: HTML included in message

    -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from

    envelope-from domain

    -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature

    -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from

    author's domain

    0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily

    valid

    0.0 RCVD_IN_VALIDITY_RPBL_BLOCKED RBL: ADMINISTRATOR NOTICE: The

    query to Validity was blocked. See

    https://knowledge.validity.com/hc/en-us/articles/20961730681243

    for more information.

    [212.47.85.34 listed in bl.score.senderscore.com]

    0.0 RCVD_IN_VALIDITY_CERTIFIED_BLOCKED RBL: ADMINISTRATOR NOTICE:

    The query to Validity was blocked. See

    https://knowledge.validity.com/hc/en-us/articles/20961730681243

    for more information.

    [212.47.85.34 listed in sa-accredit.habeas.com]

    -0.0 T_SCC_BODY_TEXT_LINE No description available.

    -0.1 DKIMWL_WL_HIGH DKIMwl.org - High trust sender

X-SRS: Sender address rewritten from <returns@jotform.com> to <SRS0=MciRvwZMWvVG=PP=jotform.com=returns@fchitzkirch.ch> by lx52.hoststar.hosting.

HS-X-redirected: yes

X-SRS: Sender address rewritten from <returns@jotform.com> to <SRS0=MciRvwZMWvVG=PP=jotform.com=returns@fchitzkirch.ch> by lx52.hoststar.hosting.

Hi patrickwiget,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

In the meantime, reach out again if you need any more help.

Hi patrickwiget,

I got word from the relevant team. The issue might be related to the email forwarding or alias setup on your email provider’s side. Since the email is successfully being received by the juniorenobmann@fchitzkirch.ch alias but not by thomas.estermann@fchitzkirch.ch, the problem could be with the forwarding rules or the filtering system set up for the thomas.estermann@fchitzkirch.ch email address. Can you check if there are no spam or filtering rules in place that might be preventing emails from Jotform from reaching thomas.estermann@fchitzkirch.ch? Since other emails are being received, the filtering rules might treat Jotform emails differently. Sometimes, emails from automated systems like Jotform can be in the spam or junk folder. Please ask Thomas Estermann to check these folders to see if the emails are being misclassified. You may want to add noreply@jotform.com and returns@jotform.com to your email provider’s whitelist or safe sender list to ensure the emails are not blocked or filtered out. Lastly, as a troubleshooting step, you could try temporarily changing the email recipient to another address (e.g., a personal or different work email) to see if the issue persists. This will help determine if the problem is with the specific email address or Jotform’s email service. If all of these steps have been checked and the problem continues, reaching out to your email service provider might be beneficial to see if they can identify any issues. We also have a guide about Whitelisting Jotform IP Addresses and Domains that you can check out.

Reach out again if you have any other questions.