Ich möchte unser Account upgrade wieder kündigen

Hallo, ich möchte unser Account upgrade gern wieder kündigen uns auf den kostenlosen Basisaccount zurückkehren.

Danke.

Aline Zschörper

Hi Aline,

Thanks for reaching out to us for help. Sure, you can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, click on your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.

Hi Aline,

I missed to mention in my earlier reply that our German Support agents are busy helping other Jotform users right now, so I tried to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Reach out again if you need any other help.