Bitte um Deaktivierung von 2FA

  • Martin Engels
    Gefragt am 17. Juni 2024 um 05:40

    Guten Tag,

    leider haben wir den 2FA zu unserem Konto verloren, das unter dem Usernamen "proChrist" läuft.

    Bitte deaktivieren Sie diese Funktion, sodass ich mich einloggen und 2FA erneut aktiveren kann.

    Herzlichen Dank und beste Grüße

    Martin Engels

  • Angeli Jotform Support
    Geantwortet am 17. Juni 2024 um 07:46

    Hi Martin,

    Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I've disabled the 2FA in your account, please clear your browser cache and cookies, then try logging in again.

    Let us know if you have any other questions.