Account suspended.

  • Mira Strohecker
    Gefragt am 12. Juni 2024 um 10:07

    Der Link hat funktioniert und jetzt funktioniert er nicht mehr.

  • Silvano Jotform Support
    Geantwortet am 12. Juni 2024 um 10:15

    Hi Mira,

    Thanks for reaching out to Jotform Support. Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account and can see here that it has been suspended due to exceeding the email threshold for sending multiple emails in a short span of time. I've gone ahead and reinstated your account. You should now be able to log in to your account and your forms should now be accessible.

    For Starter (Free) accounts, we allow 20 email notifications to be sent out per hour. For paid accounts, they are allowed to send 100 notifications per hour. The daily email limit will restart the next day.

    Reach out to us if you have any other questions.

 
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