How to free up storage space?

  • Thermadukto
    Gefragt am 12. Juni 2024 um 08:32

    ich habe eine Grundlegende Frage, und zwar habe ich ja aktuell noch die Kostenlose Version, allerdings werde ich ja auch zukünftig das Problem haben das der Datenspeicher sich weiter füllt. wie kann ich meinen Datenspeicher Leeren? ich habe jetzt alles versucht finde es allerdings nicht.

  • Mary Jotform Support
    Geantwortet am 12. Juni 2024 um 08:38

    Hi Thermadukto,

    Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, You can delete and purge entries on your Tables page. You can learn more about the different ways to download your submission files by checking this link.

    Once you have downloaded the submission data, you can now permanently delete those.

    1. In My Forms page, select the form with file attachments.
    2. Click Submissions from the options appearing.
    3. You can delete the entries by:
    4. a. specific entries - select an entry and click the three-dot icon and select move to Trash.Upload Space overlimit but my account shows no forms Image 4 Screenshot 123 Screenshot 53 Screenshot 53 Screenshot 53 Screenshot 10b. multiple entries - select multiple entries and click the three-dot icon and select move to Trash.Upload Space overlimit but my account shows no forms Image 5 Screenshot 134 Screenshot 64 Screenshot 64 Screenshot 64 Screenshot 21c. filtered submissions - Click the Filter option in the upper-left corner, add your desired filter, and click the Apply Filter button.Upload Space overlimit but my account shows no forms Image 6 Screenshot 145 Screenshot 75 Screenshot 75 Screenshot 75 Screenshot 32

    Once you have deleted the entries, please note that it will stay in the Trash entries for 30 days before it gets deleted permanently. Since you have downloaded those files already, you can purge the deleted entries instead of waiting for 30-day period.

    1. Open the Trash Entries by clicking the three-dot icon.
    2. Click the Trashed Entries.Upload Space overlimit but my account shows no forms Image 7 Screenshot 156 Screenshot 86 Screenshot 86 Screenshot 86 Screenshot 43
    3. In the Trash panel showing on the right, select the submissions to delete or simply select all, then select Delete Forever.
    4. Confirm the action by selecting Delete.Upload Space overlimit but my account shows no forms Image 8 Screenshot 167 Screenshot 97 Screenshot 97 Screenshot 97 Screenshot 54

    Alternatively, you can set up the option to auto-delete submissions.

    Then, refresh your page by pressing F5 so the changes will update on your account's end and check again.

    Keep us updated and let us know if you need any more help.

 
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