Ich kann nicht auf einen Monatsplan upgraden

Guten Tag zusammen

Wir haben für 2 Teamanlässe ihr Formular zur Anmeldung genutzt und haben nicht realisiert, dass nur 100 Anmeldungen erlaubt sind.

Damit nicht alles verloren geht, wollten wir für 1 Monat ein Abonnement lösen. Das funktioniert aber nicht, die Seite lädt ohne weiter zu gehen.

Wie gehen wir nun vor, damit auch nach morgen sich die Personen noch anmelden können?

Vielen Dank für die rasche Hilfe & freundliche Grüsse
Annik Pesch und Team

Hi Annik,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Dear Manilene

Thanks for your prompt answer. I tried to make a payment for a monthly plan, since we did not realize that the free version is for 100 answers only (we need about max. 300 answers). So I figured, I need to pay for a month and then close the contract again. But when I try to pay and click on "continue", that's all that comes up:

Black Screen, white dots circling ... How do I have to proceed now? We still need people to be able to anser until June, 25th.

Thanks for your help! :)

Hi Annik,

I checked our Upgrade page and it works. Please see the screenshot below:

Can you try to click on this link and see if it works?

Keep us updated and let us know if you need any more help.

Dear Kim

It's still not working! Still black screen with the loading circle only circling nonstop ... :(

I just need to make sure, that we can still receive the missing answers until June 25th. Is there any way, you can extend our free contract until then exceptionally? I don't know how to proceed otherways. To be honest, I'm quite lost at the moment!!

Thanks for checking & brgds
Annik

Hi Annik,

Our logs show no history of any payment attempts, so this issue may be related to browser. Can you try to clear your browser caches, use another browser, use another device, or connect your device to another network? If the issue persists, please share a screenshot of the console logs, this guide will show you how to see the console logs page, and let me walk you through how to share screenshots with us:

1. Click the View this thread button on the email for this/my response.
2. Click on the Add Image button on the toolbar in the Your Answer section.
3. Paste the URL of your screenshot or upload one from your computer.
4. Click on the Post Answer button to send your reply.

It'll also help if you confirm the plan you're trying to upgrade to, and we'll generate a direct link you can use.

Let us know if you need any more help.

I tried on my cell, there it worked. Thanks.

Could you please just tell me on how and when I need to terminate my bronze plan, since we only need it this one time now?

Thanks & brgds
Annik

Hi Annik,

Thanks for getting back to us. Typically, with subscription services, you can cancel at any time during your subscription period. Since you only need the Bronze Plan for a month, you can likely cancel it at any point during that month and still have access to the features until the end of the billing cycle. 

You can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. You can also check out our guide about How to Cancel your Subscription.

Let us know if you need any more help.

Thanks a lot, Manilene. I just did the downgrading and it should have worked fine.

Brgds
Annik