Kontakte werden in der GetResponse-Integration nicht übertragen

Hallo liebes Support-Team.

Ich habe eine Integration von den Emails, die ich in meinem Formular hier einsammle zu GetResponse gemacht. Die Verbindung hat auch einwandfrei funktioniert. Nun werden sie allerdings nicht mehr übertragen und ich verstehe nicht warum. Bitte führt alle Tests durch, um mir mit diesem Probelm schnellstmöglich zu helfen, da wir aktive Kampagnen laufen haben.

Herzlichen Dank

Jana

Hi Jana,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding. We appreciate it.

Hi Jana,

Thanks for patiently waiting. I cloned your form and tried to replicate the issue but the same thing happened to me. I was able to transfer the contacts manually from Jotform to GetResponse Integration. Take a look at the screenshot below:

Can you please try to re-integrate the GetResponse Integration? Let me show you how:

1. In Form Builder, click Settings on the orange navigation bar.
2. On the left side select Integrations.
3. Then click the existing GetResponse Integration and click Remove Integration.
4. After that, search for GetResponse Integration and integrate it again.

Also, please re-generate the API Key again in your integration.

Give it a try and let us know how it goes.

Hey there,
I did it and still not working...
Am Mi., 29. Mai 2024 um 15:22 Uhr schrieb Jotform <noreply>:
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Hi Jana,

Thanks for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding. We appreciate it.

Hi Jana,

Thanks for patiently waiting. I'm sorry that this is happening. When I cloned and tested your form again, the same thing happened to me. Upon further investigation, I was able to find a solution. Let me show you how:

1. In Form Builder, click Settings on the orange navigation bar.
2. On the left side select Integrations, search for GetResponse Integration.
3. Generate your API Key using your GetResponse Account then paste it into the input box and click Authenticate.
4. After that, Choose a List Name and make sure that you match the fields from Jotform to GetResponse.
5. Lastly, select the number of the Cycle Days in which the autoresponder cycle will be started.

The match fields and cycle day will trigger the submission to automatically transfer the data from Jotform to GetResponse Integration.

Check out the screenshot of the result below:

Give it a try and let us know how it goes.

Hey there,
I did it and still not working...
Am Do., 30. Mai 2024 um 22:25 Uhr schrieb Jotform <noreply>:
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And I please need this to be fixed asap!
Am Sa., 1. Juni 2024 um 22:39 Uhr schrieb Jana Stockmann <jana>:
</jana>...

Hi Jana,

Thanks for getting back to us. I understand how difficult and stressful this is. Rest assured, we’ll find a solution for it. Can you send me the link to your form, so I can take a look at it for you?

Keep us updated and let us know if you need any more help.

Hey there, here is the link: https://form.jotform.com/241072748915360
Am So., 2. Juni 2024 um 00:11 Uhr schrieb Jotform <noreply>:
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Hi Jana,

Thanks for getting back to us. Can you try creating a new form and only add a couple of fields there like the Name and Email fields? Then, integrate that form with the same GetResponse account. Next, do a couple of test submissions to see if the data from the new form will be sent to GetResponse List you've used.

If the data gets sent to GetResponse, please try adjusting your current integration on the main form, and only map two fields: Email and Name fields. Next, do a test submission, and if the data is sent, add another field in the integration. Add another field, then do a test submission until we isolate what particular field is causing the issue.

Give it a try and let us know how it goes.

Hey there,
I already tried that as well. Also I created a new API with GetResponse.
But still nothing
Am Mo., 3. Juni 2024 um 11:25 Uhr schrieb Jotform <noreply>:
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Hi Jana,

Thanks for getting back to us. I'm sorry you're having trouble with this. To troubleshoot further, could you try re-integrating your form with GetResponse, but this time, use only minimum fields like name and email and see how it goes? Sometimes, using a different email address may also help.

Keep us updated and let us know how it goes.

Hey there,
okay I´ve tried. It works when I only use email and name. However I really
need the other two fields to be transferred as well!
Am Mo., 3. Juni 2024 um 11:40 Uhr schrieb Jotform <noreply>:
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Hi Jana,

Thanks for getting back to us. I’m sorry you're having issues with your form. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Take a look at the screenshot below to see my results:
Can you please check the type of your custom field Auswertung if you've set it to Number?

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Give it a try and let us know how it goes.

Hi there,
yeah, I´ve tried myself and it works as long as I don´t use the custom
field "datenschutz" which I actually also need to be transferred. can you
please check that?
Am Mo., 3. Juni 2024 um 13:35 Uhr schrieb Jotform <noreply>:
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Hi Jana,

Thanks for getting back to us. It appears that you are trying to map the checkbox field with a number field in your GetResponse integration. Unfortunately, this kind of mapping is not currently supported. You can instead use the generally accepted "Text" field type and try doing the integration again.

As soon as we hear back from you we'll help you more with this.