File Upload: Directly show the uploaded PDF in the PDF copy of the submission

  • langenbucher
    Gefragt am 24. Mai 2024 um 08:27
    Online Vereinbarung Physiotherapie
    • Wir haben einen Upload Button hinzugefügt
    • hier kann die Datei (PDF,JPEG) nicht angezeigt werden, bzw. fordert Jotform auch hier eine Anmeldung
    • Bei dem Button Foto Hochladen gibts es keine Probleme mit der Ansicht
  • Angeli Jotform Support
    Geantwortet am 24. Mai 2024 um 08:47

    Hi Denis,

    Thanks for waiting so patiently while I was answering your other question. I just wanted to remind you that I'll be helping you in English using Google Translate because our German Support agents are busy helping other Jotform users right now, and you can reply in whichever language you feel comfortable using. But, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while it might take a while until they're available again.

    Now, coming back to your question, unfortunately, I see your account is HIPAA-enabled. Due to HIPAA restrictions, your form fillers are required to create an account to view the uploaded files in the email.

    Reach out again if you have any other questions.

  • langenbucher
    Geantwortet am 24. Mai 2024 um 08:58

    Hey Angeli,

    thanks for checking the Problems.

    I think there is am missunderstanding - there is no Problem by the form fillers, but only by recieving the form and getting acess to the uploaded file.

    The file or photo which is taken by mobile, it appears in the pdf by using the encryption password.

    But the uploaded file is only shown as a file and there is no chance for our support to check it.

    Why is there the difference between the photo and the file - hope you understand me.


    THX

  • Angeli Jotform Support
    Geantwortet am 24. Mai 2024 um 09:30

    Hi Denis,

    Thanks for getting back to us. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience.

  • Angeli Jotform Support
    Geantwortet am 26. Mai 2024 um 09:04

    Hi Denis,

    We really appreciate your patience and understanding while we’re looking into this. If I understand correctly, you want to display the upload file directly on the PDF copy of the submission, correct?

    File Upload: Directly show the uploaded PDF in the PDF copy of the submission Image 1 Screenshot 20

    If so, unfortunately, it is not possible to show the PDFs directly in the PDF report. Unlike images, PDFs will always show as a link. If you want all the attachments to show directly on the PDF, you can restrict the uploadable files to image files only on your form. But, if you were referring to something else, can you explain a bit more so we can help you with it?

    Keep us updated and let us know if you need any more help.