Overlimit: Upload-Speicherplatzlimit erreicht

  • kimchipoke
    Gefragt am 13. Mai 2024 um 04:50

    Hallo,
    ich habe vor einer Weile die Mitteilung erhalten, dass mein Datenspeicher voll ist. Ich habe daraufhin alle bisher eingegangenen Formulare gelöscht aber bekomme immer noch angezeigt, dass der Speicher voll ist. Ich würde mich freuen, wenn dies noch einmal überprüft werden könnte.
    Viele Grüße,
    Kim

  • Carrissa Jotform Support
    Geantwortet am 13. Mai 2024 um 07:02

    Hi kimchipoke,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I'm sorry you're still seeing the over quota error on your form. I recalculated the limits on your account and confirmed that it's within the limit now. I reinstated the account and can be accessed now. Please try to refresh your browser to see the changes.

    Give it a try and let us know if you need any other help.