Form language set in French, but shows German.

Hallo zusammen

Die Übersetzung für diesen Button übernimmt es nicht korrekt. Es wird auf deutsch angezeigt, obwohl die Sprache französisch hinterlegt ist. Könnt ihr das bitte überprüfen?

Es geht um das Formular "Concours: Gâteau de jubilé"

Vielen Dank für eure Rückmeldung!

Hi Esther,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I opened your Concours: Gâteau de jubilé form, and it appears to be in French as it's supposed to. Take a look at the screenshot below:

It's possible that it's automatically detecting your browser language, since the Detect Language feature is enabled on your form. See the screenshot below:

But, for us to check further, can you take a screenshot of the form shown in German? Check out this guide about how to send a screenshot to our Support Forum. Also, is the form embedded to a website? If yes, can you give us the website URL?

As soon as we hear back from you, we can move forward with a solution.

Dear Eliza,

thanks for your help.

The website is: https://www.pharmacies-medbase.ch/fr/services/jubile/

It's shown in French, except the "Datei Upload" and "Dateien durchsuchen", which should also be in French. I can not change these words.

Can you please check it again? Thank you very much.

Hi Esther,

Thanks for getting back to us and for specifying the untranslated fields. I checked the form again, and was able to replicate the issue. After checking the form settings, I'm afraid the only way to correct this is by changing the field label and the button text manually in Form Builder. Let me show you how to do that:

1. In Form Builder, click on the File Upload field and click on the Gear icon to open Properties.
2. Under the General tab, change the Field Label.
3. Go to the Advanced tab, and change the Button Text.

Give it a try and let us know if you need any other help.

Thank you, that worked well.