Thank you page: Redirect link is not working

  • Peter_Winter
    Gefragt am 8. Mai 2024 um 14:21

    Hallo,

    Die Weiterleitung zur Dankesseite funktioniert nicht, obwohl die Adresse stimmt:

    Formular ist unter:

    http://peters-shop.de/pages/mitgliedschaft-beantragen

    Dankeseite unter

    http://peters-shop.de/pages/danke


    Es kommt die Meldung das Safari die Seite nicht finden kann.

    MFG

    Peter Winter

  • Jason Jotform Support
    Geantwortet am 9. Mai 2024 um 22:56

    Hi Peter,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Thank you page: Redirect link is not working Image 1 Screenshot 20

    Can you please try switching to a different browser and check if it makes any difference? I cleared your form cache as a precautionary measure to prevent this issue. If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Once we hear back from you, we'll be able to help you with this.