Storage limit reached

  • oyasumitattoo
    Gefragt am 7. Mai 2024 um 17:17

    Hallo mein Speicher ist voll. Obwohl ich viele Antworten gelöscht habe und den Papierkorb geleert habe. Können sie meinen Account bitte aktualisieren

  • Aries Jotform Support
    Geantwortet am 7. Mai 2024 um 20:09

    Hi oyasumitattoo,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I’m really sorry that this is happening. I checked your account and you currently have 62.79 MB / 100.00 MB upload space and 15 / 500 submissions. If you are referring to something else, please tell us more about it. I also cleared your form cache to fix a potential issue.

    Let us know if there’s anything else we can help you with.