Konto gesperrt

  • hans wurst
    Gefragt am 4. Mai 2024 um 12:11

    mein account wurde ohne einen grund wegen phishing gesperrt

  • Carrissa Jotform Support
    Geantwortet am 4. Mai 2024 um 12:14

    Hi Hans,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, we’re sorry you’re having trouble logging into your Jotform account and accessing forms. I confirmed that your account was suspended due to the Jotform system detecting fields or words on your form that violates our terms of use. Please have a quick view of Jotform's Terms and Conditions to know more about the restrictions and to avoid this happening again.

    We will need to delete the words to proceed with account reactivation, and we need your permission to move forward. 

    Once we hear back from you, we'll be able to move forward with a solution.