Cannot reactivate subscription plan using PayPal and Credit Card

Hallo,

mein Bronze ABO wurde blockiert, da ich die Zahlung nicht tätigen konnte.

Es ist nicht möglich in irgendeiner Form die Zahlung zu machen, weder mit Kreditkarte noch mit Pay Pal.

Da ich aber dieses ABO brauche möchte ich wissen warum es nicht funktioniert zu zahlen und was ich tun kann um wieder das ABO nutzen zu können.

Auf eine Antwort wartend verbleibe ich,

mit freundlichen Grüßen

Patrick Bernard

Hi Patrick,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

For your concern, I have already reached out to the relevant team and we will notify you if we have any update regarding this issue.

If you have any other concerns, just let us know.

Hi Patrick,

Thanks for patiently waiting. I have heard back from the relevant team and found out that the bank refuses the payment. You can contact your bank about this and help you resolve the issue.

Reach out again if there’s anything else we can help you with.