Embedded Form Not Displayed in Full on Mobile

  • rkonrad
    Gefragt am 2. März 2024 um 04:35

    Hallo

    Unter www.access-productions.ch/kontakt habe ich ein Jotform integriert. Auf dem PC-Browser wird es vollständig angezeigt, während es beim Mobile immer abgeschnitten dargestellt wird.

    Ich habe die Website mit MAGIX Webdesigner Premium 19 erstellt, welcher keine vollständige HTML-Bearbeitung zulässt. Ich habe das Formular als Widget integriert und unter HTML-Code Body folgendes eingefügt:

    <script type="text/javascript" src="https://form.jotform.com/jsform/231155250135040"></script>

    Was kann ich tun?

    Viele Grüsse


    Raphael Konrad

    Jotform Thread 12489453 Screenshot
  • Sheena Jotform Support
    Geantwortet am 2. März 2024 um 06:53

    Hi rkonrad,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. We're sorry you're having trouble with this. Instead of using the default Javascript embed code, could you please try re-embedding the form to use the IFrame embed? By utilizing the form within an iFrame, the risk of script conflicts on your page is significantly reduced. Let me show you how:

    1. In Form Builder, click on Publish in the orange navigation bar at the top of your screen.
    2. In the menu on the left side of your screen, click on Embed.
    3. Click on iFrame then click on </> Copy Code.

    Embedded Form Not Displayed in Full on Mobile Image 1 Screenshot 20

    Give it a try, and let us know if you need any additional help

  • rkonrad
    Geantwortet am 2. März 2024 um 09:05

    Hello Sheena

    Thank you for your quick reply. This was the solution.

    You're great! :-)


    Have a good weekend.


    Raphael