Received an email that we almost reached our submission limit

Hallo,

wir haben heute eine Mail erhalten, dass unser monatliches Submission-Limit erreicht wurde.

Allerdings haben wir im Februar nur 4.800 von den möglichen 10.000 Anfragen über das Formular erhalten.

Ich bitte hier um Prüfung und kurzfristige Rückmeldung, ob es hier ein Problem bei der Berechnung gab.

Vielen Dank

Grüße

Friedrich

Hi Friedrich,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately, due to the recent reset of your Submission Limit, we're no longer able to view the submissions you received for February. Currently, you have 85/10,000 submissions, I'd suggest checking your current usage from time to time to avoid going over your monthly limit. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar and click on Settings.
2. Then, click on the Usage tab.

Give it a try and let us know if you have any other questions.

Hallo,

wir haben hier aktuell keine Grenze erreicht. Können wir dann diese Infomail von euch ignorieren?

Viele Grüße

Friedrich

Hi Friedrich,

Thanks for getting back to us. I checked our system and can confirm that your monthly usage limit has been reset. You can ignore the email that you received.

Reach out again if you have any other questions.