Unable to get the condition to work.

  • clarissa.wild
    Gefragt am 29. Februar 2024 um 09:41

    Hallo liebes Team,

    ich habe mein Formular https://form.jotform.com/240574649552060 genauso aufgesetzt, wie hier in der Anleitung https://www.jotform.com/answers/5110174-umfrage-nach-bestimmter-antwortauswahl-beenden-umfragepfade, dennoch wird mir bei Klick auf Nein nicht das entsprechend angelegte Textfeld unter Nr. 15 angezeigt.

    Was mache ich falsch?

    Danke & Grüße

    Leonie

    Team Clarissa Wild


    ZUSATZ: Ich musste das die erste Frage gerade ausblenden, damit wir das Formular erstmal verwenden können, normalerweise wäre das aber natürlich eingeblendet.

  • Silvano Jotform Support
    Geantwortet am 29. Februar 2024 um 12:29

    Hi clarissa.wild,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the conditions wasn't configured correctly. Since the field is hidden, the Skip to/Hide a page condition will not work properly, you will need to add a Show/Hide field to show the field first once your conditions are met. Let me show you how to fix it:

    1. In Form Builder, click on Settings in the orange navigation bar at the top of the page.
    2. Now, in the left panel, click on Conditions.
    3. Next, click on + Add condition and select Show/Hide field.
      Unable to get the condition to work Screenshot 30
    4. Now, set the following conditions.
    5. Finally, click on Save button.
      Unable to get the condition to work Screenshot 41

    That's it. Give it a try and let us know if you have any other questions.