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IglaGefragt am 27. Februar 2024 um 08:23
Hallo leider funktionieren die "Weiter" Button auf unseren Formularen nicht mehr, man kommt über die erste Seite nicht hinaus...
next page button does not function anymore .....
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Eliza Jotform SupportGeantwortet am 27. Februar 2024 um 08:37
Hi Peter,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I'm really sorry that this is happening. Our Developers are already aware of this issue, and are currently working on a fix. We’ll get back to you as soon as we have an update.
Thanks for your patience and understanding.
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Danilo Jotform SupportGeantwortet am 27. Februar 2024 um 08:44
Hi Igla,
Thanks for reaching out to Jotform Support. Our Developer Team is aware of the issue, and a fix has already been sent. Can you try again and let us know if everything is working the way it should?
Once we hear back from you, we'll be able to move forward with this.
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IglaGeantwortet am 27. Februar 2024 um 08:44
Hi Eliza
I think I found the solution. Just deleting the form cache in Jotform seems to be the answer.
At least it works for me ....
Cheers
Peter
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Eliza Jotform SupportGeantwortet am 27. Februar 2024 um 08:52
Hi Peter,
We really appreciate your patience while we look into this. I just heard back from our Developers that the issue is now fixed. I also was able to confirm that after testing your forms. Check out the screencast below:
Reach out again if there’s anything else we can help you with.
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IglaGeantwortet am 27. Februar 2024 um 08:53
Hi Danilo, hi Eliza
as posted after deleting the forms cache it works again. Thank you very much. I love the service !
Peter