E-Mail von Jotform erhalten

Sehr geehrte Damen und Herren,

wir haben eine E-Mail mit folgendem Inhalt erhalten:

 There Was a Problem with Your Renewal Payment There was a problem renewing your domain name . Here are the details: Transaction Date: February 21, 2024 Transaction Amount: $12,69 We encourage you to contact your bank or credit card company for more information. <http://psychika.it/oa/index.php> Complete Your Payment Need help? Visit the Help Center or contact us. Please do not reply to this email. 500 Terry A. Francois Blvd., San Francisco, CA 94158 Jimdo.com Ltd., Jimdo.com Inc. View our Terms of Use and Privacy Policy. 

Müssen wir in irgendeiner Form aktiv werden? Kommt die E-Mail tatsächlich von Jotform

Vielen Dank für Ihre Rückmeldung.

Mit freundlichen Grüßen

Nicole Eberhard

Hi Nicole,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry you're having difficulties with this. I've looked into your account, and there's no sign of a subscription issue. I've reached out to our relevant team for further information and will get back to you as soon as I receive an update.

We appreciate your patience.

Hi Nicole,

Thanks for your patience. I'm sorry you're having difficulties with this. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.