Why is my Bronze price suddenly increased?

Hallo, ich habe immer 29$ bezahlt. Jetzt aufeinmal zahle ich 39$? Warum?

Hi Mauro,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I went ahead and checked your account and can see that your previous renewal date was every 25th of the month, but it shows here that you were able to re-upgrade your account on the 26th, which is past your renewal date. Keep in mind that you can be able to retain the same price if the plan, as long as it is not canceled or used the same plan.

Let us know if there’s anything else we can help you with. 

New response received
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Hello,I haven't canceled my subscription. I always paid $29.The last payment was not authorized from my bank account. I then received a message from Jotform that the payment was not successful. I then paid with PayPal. but I didn't see that it was $39 instead of $29 that I paid!Mit freundlichen Grüßen Am 26.02.24 um 17:11 schrieb Jotform




Von: "Jotform" <noreply@jotform.com>Datum: 26. Februar 2024An: lenoma@online.msCc: Betreff: Re: Gebühr!!









 





































There’s a new response on your

question:




Gebühr!!



















 




 














Hi
Mauro,
Thanks for reaching out to Jotform Support. Unfortunately, our
German Support agents are busy helping other Jotform users at the moment. I'll
try to help you in English using Google Translate, but you can reply in
whichever language you feel comfortable using. Or, if you'd rather have support
in German, let us know and we can have them do that. But, keep in mind that
you'd have to wait until they're available again.
Now, let me help you
with your question. I went ahead and checked your account and can see that your
previous renewal date was every 25th of the month, but it shows here that you
were able to re-upgrade your account on the 26th, which is past your renewal
date. Keep in mind that you can be able to retain the same price if the plan, as
long as it is not canceled or used the same plan.
Let us know if
there’s anything else we can help you with. 














 




 




















Answered by




Shirized Ina Garces







































 









 




4 Embarcadero Center, Suite 780, San Francisco CA 94111




 










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