Form Limits: Limit of 500 total submissions

Guten Tag,

Ich bekam eine E-Mail, die mir sagte mein Speicher wäre voll. Auf in meinem Jotform-Kundenkonto wird mir eine solche Meldung angezeigt.

Ich habe aber nur ca. 250 gespeicherte Antwortmails zu meinen Formularen.

BItte prüfen Sie das.

Vielen Dank!
Malte Riis

Hi Malte_Riis,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. As per checking your account, you already reached the 500 total submissions limit. Your total submission storage for all submissions made on all your forms is limited to 500 submissions. This limit doesn't reset every month. If you exceed this limit, the oldest submissions on your forms will be deleted automatically to free up space for new submissions. 

Upgrading to one of our paid plans would be the best way to increase the total storage space for all submissions.

You can check this guide about Understanding Your Account Usage and Limits.

You can also check this guide about Jotform Features and Pricing.

Let us know if there’s anything else we can help you with. 

When I sum up the answers to my forms (134 + 53 + 27) I come to the result of 214 submissions.

Why does Jotform think, I have 500?

Hi Malte_Riis,

Thanks for getting back to us. I already recalculated your total submission limit. Your form should no longer be over quota. Kindly check it again on your end. You can also clear your form cache for your forms for your account limits to refresh. Let me show you how to do it:

1. On your My Forms page, hover your mouse on your Profile Avatar icon.
2. In the window that opens, click on Settings.
3. In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches.

Let us know if there’s anything else we can help you with.

OK, it was a cache issue. Now I know how to handle it next time.

Thank you very much!