Speicherproblem obwohl gelöschte Uploads

  • sonnenstudiomail
    Gefragt am 22. Februar 2024 um 03:24

    Hallo,

    der Speicher aktualisierrt sich nicht obwohl über 100 Antworten inkl. Anhnag gelöscht wurden.

  • Mary Jotform Support
    Geantwortet am 22. Februar 2024 um 05:37

    Hi Kim,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your upload space, and it is now down to 8.30 MB out of your 100 MB limit. Are you still getting errors on your form? I went ahead and cleared your form cache to refresh your form, could you try checking again? If the issue persists, please clear your browser cache and cookies, then check again.

    Give it a try and let us know how it goes.