Form won't load from other computer

Mein Formularlink funktioniert nur auf meinem Rechner, auf anderen Rechner wird beim Einfügen nur mehrfach ansprechpartner und mein name eingefügt und es kann nicht auf das Formular zugegriffen werden

Hi SeldaOezen,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To verify, is this the form they are unable to load on their end? If yes, it successfully loaded on my end. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

So if i try it on my Computer it works but if my kolleges try it on there computers if they copy the link it pastes the stuff i send you the picture.
Mit freundlichen Grüßen
Selda Özen
Sozialarbeiterin
Diakonisches Werk Herford gGmbH
ADA
Tel: 05221 - 599837
Fax: 05221 - 599875
E-Mail: Selda.Oezen@dw-herford.de
Internet: www.diakonie-herford.de<http: />
Träger:
Diakonisches Werk im Kirchenkreis Herford gGmbH
Auf der Freiheit 25
32052 Herford
Geschäftsführung: Barbara Geisler-Hadler
FA Herford
Steuer Nr. 324/5799/0087
Erklärung des Absenders:
Diese Nachricht ist ausschließlich für den adressierten Empfänger bestimmt. Sollten Sie nicht der vorgesehene Empfänger sein, bitten wir um eine kurze Nachricht. Jede unbefugte Weiterleitung, Kopie oder Veröffentlichung ist unzulässig. Da wir nicht die Echtheit und Vollständigkeit der in dieser Nachricht enthaltenen Informationen garantieren können, schließen wir insoweit die rechtliche Verbindlichkeit der vorstehenden Erklärungen und Äußerungen aus.
Von: Jotform <noreply>
Gesendet: Dienstag, 20. Februar 2024 11:27
An: DW - S. Özen, Frau <selda.oezen>
Betreff: Re: Mein Formularlink führt auf Rechnern meiner Kolleginnen nicht auf das Formular
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There’s a new response on your question:
Mein Formularlink führt auf Rechnern meiner Kolleginnen nicht auf das Formular
Hi SeldaOezen,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. To verify, is this the form<https:> they are unable to load on their end? If yes, it successfully loaded on my end. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here<https:> explaining how to do that.
Once we hear back from you, we'll be able to move forward with a solution.
[Autoresponder]
Answered by
Norwyn
View this thread<https:>
[Jotform Team]
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</https:></https:></https:></https:></https:></https:></selda.oezen></noreply>...

Hi SeldaOezen,

Thanks for getting back to us. Did you send the screenshot already? If not, can you send us the screenshot of what's happening so we can understand it better? Here's the guide on how to do that.

I cloned your form and the form loaded properly. Check out the screencast below:

Can you try the troubleshooting methods below?

• Clear your web browser cache.
• Use incognito/private mode
• Use a different web browser
• Restart your device

I also cleared your form cache to fix cache-related issues.

Once we hear back from you, we'll be able to help you with this.