Unable to access account

Guten Tag

Leider ist mein Account yves.opper@daru.ch von https://forms.daru.ch gesperrt.

Können Sie mir sagen wo das Problem ist? Bitte wieder öffnen ;)

Gruss und vielen DankYves

Hi yvesopper,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it

Hi Yves,

I've unlocked your account now. Please attempt relogin after one hour from the same IP. Let us know if you are still facing issues.

Guten Tag

Leider ist mein Account yves.opper@daru.ch von https://forms.daru.ch gesperrt.

Können Sie mir sagen wo das Problem ist? Bitte wieder öffnen ;)

Gruss und vielen Dank
Yves

Hi Yves,

Your account is getting locked due to a filed login attempt. I have unlocked your account now. Please try logging in after one hour from the same IP, or try logging using a different IP address. Repeated failed login attempts will result in the user's account being locked, which triggers a 1-hour cooldown period to help protect the server's security.

Let us know how it goes.