Payment for subscription is not successful.

Sehr geehrte Damen und Herren,

die Zahlung über PayPal funktionierte auf einmal nicht mehr, obwohl Guthaben vorhanden ist! Deshalb haben wir die PayPal Zahlungsinformationen aktualisiert. Es funktioniert trotzdem nicht! Warum??? Wir brauchen das Jotform Formular. Bitte um Hilfe!!!

Hello Tim,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please give me some time, so I can forward this to the relevant team and see what we can do. We’ll let you know as soon as there is an update.

Thanks for your patience and understanding.

Dear Sir or Madam

the payment via PayPal suddenly stopped working, although there is a credit balance! We have therefore updated the PayPal payment information. It still does not work! Why? We need the Jotform form. Please help!!!

we can both communicate in English, that's no problem at all

Hello Tim,

Thanks for getting back to us. I have already escalated this, and it is being looked into in the back end. I just need some time from you, and as soon as I get an update from the relevant team, I'll let you know if another payment attempt will be made. 

Thanks for your patience and understanding. We appreciate it.

Hello Tim,

Thanks for getting back to us. I already heard an update from the team that there are no details from PayPal as to why was the payment rejected, but as per checking PayPal will make another charge attempt on February 18. If you still have any issues on or after that date, please don't hesitate to reach out.

Keep us updated and let us know if you need any more help.