Account suspended: Phishing Form

  • Gravier Alexis
    Gefragt am 12. Februar 2024 um 02:07

    Bonjour, je ne peux plus me connecter a mon compte Jotform, je ne sais pas pourquoi, j'ai un message d'erreur qui s'affiche me disant que mon compte a été suspendu alors que je n'ai enfreins aucune règles, de plus je n'ai même pas reçu un message m'avertissant de ca.

  • Mahmoud Jotform Support
    Geantwortet am 12. Februar 2024 um 04:31

    Hi Gravier,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and noticed that it has been suspended due to form phishing. I will reach out to the Relevant Team to check it further. We will get back to you once we have an update from them.

    Thanks for your patience and understanding.

  • Alexis Gravier
    Geantwortet am 12. Februar 2024 um 04:49

    Bonjour, merci de votre réponse, un pishing c’est à dire?

    J’utilise jotform dans le cadre de mon travail, les formulaires nous servent à faire des états des lieux car nous louons du matériel, et donc nous pouvons ajouter des photos des différent engins que nous avons à la location pour les départs et les retours. mais les mails qui sont renseigné pour les formulaire ce ne sont que des personne de mon entreprise.

  • Mahmoud Jotform Support
    Geantwortet am 12. Februar 2024 um 04:58

    Hi Gravier,

    Thanks for getting back to us. I understand that the forms are used to rent equipment to the users. I have already forwarded this to the relevant team since it might be suspended by the system and they should check it further. Rest assured, we will get back to you as soon as we have an update from them.

    Thanks for your patience and understanding.

  • Mahmoud Jotform Support
    Geantwortet am 12. Februar 2024 um 09:02

    Hi Gravier,

    Thanks for your patience. I have an update from our relative team and your account has been activated. You can log in to your account again and check it now.

    Let us know if you have any other questions.