Seit der Umstellung auf HIPPA erhalten wir die Mails nicht

Hallo Support Team,

seit der Umstellung, haben wir Probleme mit der automatischen Weiterleitung der Formulare.

Die Kunden erhalten die Bestätigung, allerdings erhalten wir nicht immer die Mail mit der verschlüsselten PDF.

Bitte euch um schnelle Rückmeldung.

Danke

Hi Denis,

Thanks for reaching out to Jotform Support. I am using a translator to interpret your question so please bear with me. Feel free to answer back using your preferred language if that would help you express your issue better. If you prefer someone to help you in your local language, just let us know so we can forward it to them. Meanwhile, I will answer your issue in English. 

To my understanding, since the change to HIPAA servers, you started having intermittent email notification deliveries. Unfortunately, since we cannot access your account due to the HIPAA restriction on your account, we can only evaluate this through some questions. Here they are:

1. Are you using a webmail (checking email via browser) or you are using an email client such as Mozilla Thunderbird, among others?
2. Have you checked your email's spam folder to see if the emails have landed there?
3. If your answer to #1 is yes, have you checked your spam folder in your email account via webmail (browser) to see if the email landed there? Usually, the email in the mail server's spam box doesn't get transmitted to the local email client.

As soon as we hear back from you we'll help you more with this.