Request to update the invoice

Sehr geehrte Damen und Herren,

wir benötigen dringend eine vollständige Rechnung von Ihnen. Im Account ist lediglich eine Rechnung ohne unsere Anschrift hinterlegt.

 gem. § 14 Abs. 4 UStG müssen in einer Rechnung enthalten sein:

• der vollständige Name und die vollständige Anschrift des Leistungsempfängers

Bitte lassen Sie uns bis zum 12.02.24 eine vollständige Rechnung zukommen.

Danke

Beste Grüße

Susan Sarnoch (susan.sarnoch@kwo-energiezentrale.com)

Hi Sarnoch,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you get back to us with the specific name and beneficiary that should reflect on the invoice?

As soon as we hear back from you, we can move forward with a solution.

Hi Rhina,

thanks so much for your fast reply. I am happy with English. There has to be our address on the invoice otherwise we get a problem with our tax office.

Our address is:

K.W.O. Energiezentrale GmbH

Niedersedlitzer Str. 71A

01257 Dresden

Germany

Could you add it to your invoice please?

Best wishes

Susan

Hi Susan,

Thanks for getting back to us. We have successfully changed your invoice address. It’s easy to check your invoices. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar.
2. Click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab.

4. Scroll down a bit and you should be able to see the Invoices section. 

5. Click on the View link on each invoice to see their details.

We also have a full guide about How to check your Invoices that you might want to check.

Keep us updated and let us know if you need any more help.