Subscription Cancelation

Sehr geehrte Damen und Herren,

mein Name ist Leonie Lehnert und ich habe am 5. Februar meinen Bronze-Account, der über die Mail-Adresse leonie.lehnert@isg-stuttgart.de lief, gekündigt. Die Kündigung wurde an besagte Mail-Adresse verschickt, allerdings wurde mein Mail-Konto in der Zwischenzeit gelöscht und die Kündigung ist somit verloren gegangen. Könnten Sie mir die besagte Kündigung daher freundlicherweise erneut an folgende Mail-Adresse schicken:

leonie_lehnert@icloud.com

Vielen Dank hierfür im Voraus!

Mit freundlichen Grüßen

Leonie Lehnert

Hello Leonie,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your request. I understand that you requested to cancel your plan, but it looks like it is already scheduled to be downgraded on its plan period which will be on February 27. If you want to cancel this immediately and request a refund for your recent payment, please open this link and fill out the form. After the investigation of your request, you will receive an email regarding the result.

Reach out again if there’s anything else we can help you with.

Hello,

yes, I did cancel my plan which will be downgraded on February 27. I am not asking for a refund or anything, I simply need the notice of termination which was sent to my work-email-address leonie.lehnert@isg-stuttgart.de . However, I need it to be sent to my personal email account leonie_lehnert@icloud.com.
Could you please do that for me?

Thank you.

Hello Leonie,

Thanks for getting back to us and for your explanation. That made the issue much clearer. Please give me some time to forward your request to the relevant team. We’ll get back to you as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.

Hello Leonie,

Thanks for patiently waiting. I heard an update from the relevant team that an email about the cancellation has now been sent to your personal email successfully. Could you please check to see if you received it?

Reach out again if there’s anything else we can help you with.

Hello Mary,

yes, thank you very much, I received the e-mail on my personal account!

Thank you very much for the quick assistance and have a nice day!

Best regards,

Leonie