Rechnung

DieRechnung vom jänner wurde am 02.01.2023 abgebucht

Hi there,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, please let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you referring to the subscription payment for the Bronze plan? If so, then please note that subscriptions are subject to auto-renewal. To cancel the subscription, kindly go to the Billing section in Settings and Downgrade back to free as explained in this guide. To prevent PayPal from initiating the autopay feature and reactivate the subscription, kindly cancel the PayPal autopay feature by following this guide.

If you want to cancel and request for a refund for the subscription, kindly fill out the Refund request form, and within 24–48 hours, our team will review the request, and once approved, the subscription will be cancelled and a refund will be issued.

If you have questions, please let us know.