Zahlung für Abo

Sehr geehrte Damen und Herren,

unsere Schule möchte gerne ein Abo abschließen. Leider funktioniert die Zahlung mit Mastercard nach mehrmaligen Versuchen nicht. Die alternative Zahlungsmethode mit Paypal ist für uns nicht möglich.

Authentication failed. Please try again or use a different payment method.

Können Sie uns bitte helfen?

Vielen Dank

Uta Werner-Ullrich

Humboldtschule Bad Homburg

Hi wernerullrichuta,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Let me forward this to the relevant team.

Once we hear back from them, we’ll update this thread and let you know.

Hi wernerullrichuta,

Thanks for patiently waiting. I just heard back from the team. The payment is being refused by the Credit card issuer. Please contact your bank regarding this.

Reach out again if you need any more help.