PayPal Checkout Integration error: There was a problem with PayPal Smart Payment Buttons integration

  • Oliver_123
    Gefragt am 31. Januar 2024 um 07:16

    Guten Tag,

    leider erhalten wir seit kurzem dir Fehlermeldung:

    There was a problem with PayPal Smart Payment Buttons integration

    Wir haben nichts an den Einstellungen geändert aber nun kann man keine Gutscheine mehr auf unserer Website kaufen.

    Bitte um eine Lösung.




    Jotform Thread 11345533 Screenshot
  • Chris_L Jotform Support
    Geantwortet am 31. Januar 2024 um 09:48

    Hi Oliver_123,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with the PayPal Checkout error. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my result:

    PayPal Checkout Integration error: There was a problem with PayPal Smart Payment Buttons integration Image 1 Screenshot 40

    As seen from the above screencast, I was able to submit the form without any issues. To refresh the integration, can you try to remove the integration and then add it back? Let me show you how:

    1. In Form Builder, click on the Add Form Element menu on the left side of the page.
    2. Under the Payments tab, scroll down to PayPal Checkout and click on the Three Dots icon next to it.
    3. Select Switch to Another Gateway from the options.
      PayPal Checkout Integration error: There was a problem with PayPal Smart Payment Buttons integration Image 2 Screenshot 51
    4. Select from any of the available integration and then click on Use Selection.PayPal Checkout Integration error: There was a problem with PayPal Smart Payment Buttons integration Image 3 Screenshot 62
    5. On the next window, click on Ok.
    6. Repeat the steps, but this time select PayPal Checkout. Proceed with the integration as normal.

    Give it a try and let us know how it goes.