Custom Widget: Unable to Use

Hallo,

wir haben ein eigenes Widget für OMQ-Contact erstellt.

Allerdings steht es bei unseren Formularen nicht zur Auswahl. Die Änderung der Sichtbarkeit wird ebenfalls nicht übernommen. Es bleibt durchgehen auf "Disabled"

Kann das bitte einmal geprüft werden?

Vielen Dank

Grüße

Friedrich

Hi Friedrich,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please disable the option Under Review (Visible to Admins & Widget Owner) in the widget settings and click on update.

Give it a try and let us know how it goes.

Hi,

I have checked and unchecked the box. The change is not applied after saving.

Hello,

Thanks for getting back to us. We're sorry for the delayed response. Can you please take a screenshot of the console report when clicking on Update and attach it here? We will then escalate it to our developers. Retrieving your console log is easy, let me show you how:

1. To access the Inspect tool, right-click on your mouse and select "Inspect" from the dropdown menu.

2. A window will appears. Click on Console, take a screenshot, and share with us here.

Keep us updated and let us know if you need any additional help.

Hi,

here is the screenshot. Let me know, if you need more information:

Hi Friedrich,

Thanks for getting back to us. I understand how difficult and stressful this is. I created a ticket and escalated this to our Developers. Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

Thanks for your patience and understanding. We appreciate it

Hi,

do you have new informations about the issue?

Hello Friedrich,

Thanks for your patience while we’re looking into this. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

In the meantime, let us know if you have any other questions.

Hallo,

gibt es hier bereits neue Informationen?

Grüße

Friedrich

Hi Friedrich,

Thanks for patiently waiting. I understand that this is frustrating for you and that it is taking longer to solve than expected. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

Thanks for your patience and understanding. We appreciate it.

Hi Friedrich,

So sorry for the late reply.
Please try to change the name of the widget, for example "OMQContact Chat"

Then try changing from "Disabled" to "Review" .
This will get the widget listed on your form builder.
If you still need assistance, we will intervene and get the widget listed on your builder for you.