Jotform App: Disordered field sequence.

Hallo,

Ich bin sehr erschrocken!

Ich habe eine App das einige Formulare enthält. Wollte ein Formular jetzt hinzufügen und hab da jetzt bemerkt das bei allen Unterseiten die Formulare bzw. die ganzen Inhalt verdreht sind.

Das, was vorher ganz oben bei allen Seite war, ist jetzt ganz unten. Ich habe da aber sich nichts verändert!

Kann man das irgendwie zurücksetzen? Das dauert sonst ewig, bis ich das ganz wieder so sortiere wie es war!

Bitte um Info & Hilfe!

Gruß

Manuel

Hi Manuel,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately, Revision History is not currently available in Jotform Apps.

Let us know if there’s anything else we can do for you.

Wie kann sowas passieren!

Nicht wenn ich das jetzt wieder neu sortiere das dann eine Woche später das Gleiche wieder passiert?

Hi Manuel,

Thanks for getting back to us. I'm sorry you are having issues with this. Can you please share the app builder link you are having issues with so we can check it out? Also, it would help us to understand what's happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

I know there was a recent issue with Jotform Apps, but our Developer team has recently corrected the issue, so everything should be good again. However, if you're still having the same issue, please let us know so we can check it out.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hier der Link - https://eu.jotform.com/app/build/213452832928359

Darunter ein Screenshot!

Das was als "1. Verzichtserklärung" ganz unten steht sollte eigentlich ganz oben stehen! Was als 2. "KombiPakete" steht wäre ganz oben der zweite Punkt usw.! Und die Formulare gehören auch unter diese Punkte und nicht von unten nach oben gerreid!

Also komplett Spiegelverkehrt die ganze Anordnung!

Muss ich jetzt alles neu sortieren oder auf eine Antwort von Euch warten ob Ihr das Rückgängig machen könnt?

Hi Manuel,

Thanks for getting back to us. Please allow me some time to check on this. I'll get back to you as soon as I have an update.

We appreciate your patience.

Also dann kann ich auf eine Antwort warten und sortiere das jetzt bis dahin nicht neu?

Hi Manuel,

Thanks for reaching out to Jotform Support. We’re sorry you're having difficulties with this. I created a ticket and escalated this to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi online21,

We sincerely apologize for the inconvenience you experienced due to the issue that occurred on Monday. I want to inform you that our technical team promptly addressed the issue on the same day and successfully resolved it.

We understand that, during the time the issue was ongoing, you made some changes to your app. While we are glad to have resolved the underlying problem, we regret to inform you that the fix we made did not solve your issue.

To ensure your satisfaction and to provide a seamless experience, we would like to offer our assistance in reordering your elements in your app. However, while looking at your app, we see that there are some pages in correct order. Reordering the elements may affect these pages.

Before proceeding, we would appreciate your confirmation on whether you would like us to implement the fix and potentially revert the changes you made during the issue.

Please let us know your preference at your earliest convenience, and feel free to provide any additional details or concerns you may have.

Thank you for your understanding and cooperation.

Hallo,

danke für die Antwort.

Ich werde das jetzt selber nochmals sortieren.

Wenn das nicht mehr passiert dann bin ich schon beruhigt.

Vielen Dank

Gruß

Manuel

Hi Manuel,

Thank you for your understanding! We'll make improvements on our side.

Please feel free to reach us if you need further assistance.

Best,

Kaan.

Hallo!

Wollte das gerade neu sortieren! Des trotzdem etwas umständlich!

Ich bitte sie trotzdem alles so anzuordnen wie es war! Die Änderungen die ich in der Zwischenzeit gemacht habe können auch rückgängig gemacht werden!

Vielen Dank! 

Gruß

Manuel

Hi Manuel,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We informed the Developer Team about your request to rearrange the app. We'll circle back on this thread as soon as we have an update.

We appreciate your patience and understanding.

Hallo,

gibt es hier schon eine Info ob das jemand wieder zurücksetzen kann wie es vorher war?

Danke!

Gruß

Manuel

Hi Manuel,

Thanks for getting back to us. There haven’t been any updates yet. I know that it’s taking some time to resolve, and that is very stressful. I reached out to our Developers again regarding your request.

We’ll let you know as soon as there is an update. Thanks for your patience and understanding.

Hallo!

Ich habe das jetzt alles wieder neu sortiert!

Es brauchen die Entwickler nichts mehr zurücksetzen!!!

Gruß

Manuel