All stories / The City of Chandler
How Chandler, Arizona, is going paperless with Jotform Enterprise
Discover how the City of Chandler, Arizona, transformed its operations by going paperless with Jotform Enterprise. Learn how digital workflows and streamlined processes are enhancing efficiency, improving citizen services, and supporting compliance across departments.
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The City of Chandler
Industry:
Government
Company Size:
Large
Use Cases:
Streamlining permit applications, Digitizing citizen feedback, Enhancing departmental workflows
About
Chandler, Arizona, is a vibrant city known for its innovation, forward-thinking initiatives, and commitment to serving its community efficiently. With a population exceeding 270,000, the city is a hub of activity and innovation, always seeking ways to streamline operations and enhance its services.
Challenge
Chandler faced significant inefficiencies with its paper-based processes, particularly in managing permits, applications, and requests from residents. The reliance on manual paperwork slowed operations, increased the risk of errors, and made it challenging to track and manage submissions. These outdated workflows often resulted in delays, affecting both city staff and residents who relied on timely responses.
Solution
To address these challenges, Chandler adopted Jotform Enterprise as its centralized platform for data collection and process automation. Jotform's customizable forms and integrations allowed the city to digitize its workflows, replacing stacks of paper with streamlined online forms. With built-in analytics and secure storage, city staff could easily track submissions, manage data, and ensure compliance. The scalability of Jotform Enterprise enabled Chandler to efficiently serve its growing community while simplifying operations.
Results
With Jotform Enterprise, Chandler has successfully transitioned to a paperless system, significantly improving efficiency across its departments. The city has reduced processing times for applications and permits, allowing staff to focus on higher-priority tasks. Digital workflows have minimized errors, increased accuracy, and enhanced collaboration among teams. Most importantly, residents now enjoy a more seamless experience when interacting with city services, reinforcing Chandler’s reputation as a forward-thinking community leader.
Eliminating 700+ Paper Forms Annually
Without Jotform, we would’ve had to send tons of paper enrollment forms, track them back down, then manually enter them in our system.
Human Resources Manager, Chandler Arizona
