All stories / Horatio
How Horatio streamlines business operations with Jotform
Discover how Horatio, a customer experience outsourcing firm, transformed its operations with Jotform, automating workflows, data collection, and boosting productivity.
Read the full story
Optimizing workflows with Jotform
Workflow indicators
50+
Data trackers
20+
Business intelligence dashboards
30+
Horatio
Industry:
IT & Technology
Company Size:
Large
Use Cases:
Data collection, conditional logic, email automation, approval workflows
About
Horatio is a leading customer experience outsourcing firm that specializes in providing businesses with skilled agents to manage diverse tasks. Leveraging Jotform, Horatio streamlines operations through automated workflows, data collection, and integrations, enabling enhanced productivity and superior client service.
Challenge
Horatio struggled with time-consuming, manual data entry using Excel for tracking and managing tasks. This process consumed valuable resources, hindered productivity, and slowed operations.
Solution
By implementing Jotform, Horatio automated key processes like job applications, HR requests, and client operations. Features such as conditional logic, integrations with Google Sheets, and Jotform Workflows streamlined data collection and approval processes.
Results
Horatio significantly increased productivity, saving hours of manual work through automation and integrations. Teams now efficiently manage over 20 trackers and 30 business intelligence dashboards, enabling faster task completion and more time for core business functions.
Forms for efficiency
Doing one form for both options is much easier for the user instead of making 10 forms for different situations.
Chief of Staff, Horatio
