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How CitizenShipper uses Jotform to reunite thousands of pets with their loved ones
Discover how CitizenShipper streamlined its operations using Jotform to handle complex workflows. From USDA certification applications to internal employee processes, CitizenShipper relies on Jotform to ensure efficiency and accuracy while maintaining exceptional service quality.
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Key Metrics Showcasing Jotform's Impact on CitizenShipper
PDFs Generated
7,000+
Integrations Used
10+
Workflows Automated
Multiple
CitizenShipper
Industry:
Transportation & Travel
Company Size:
Small
Use Cases:
Form based data collection, workflow automation, subscription management, E-signature collection
About
CitizenShipper is a peer-to-peer shipping marketplace that specializes in hard-to-ship items like pets, motorcycles, and even boats. By connecting customers with drivers, CitizenShipper helps facilitate reliable and personalized delivery solutions, particularly excelling in the pet transportation sector. Their mission is to provide trust and ease of service for both shippers and drivers.
Challenge
CitizenShipper faced challenges managing USDA certification applications for its pet transporters. Drivers worked primarily on mobile devices and struggled with completing and submitting PDFs, which are required for approval. Additionally, internal workflows like vacation requests and employee education benefits were disorganized, causing inefficiencies.
Solution
CitizenShipper adopted Jotform’s Smart PDF Forms to convert traditional PDFs into mobile-friendly forms, automatically reverting them to the required PDF format for USDA submissions. They also implemented Jotform Sign for digital signatures, Workflows for approval processes, and integrations to connect data with platforms like Mixpanel, Customer.io, and Slack.
Results
With Jotform, CitizenShipper improved its USDA certification process, generating over 7,000 PDFs for submission. Internal workflows became more efficient, with streamlined leave requests and automated blog content creation. Jotform’s flexibility and integrations enabled CitizenShipper to save time and resources while enhancing customer and employee experiences.
Jotform: The Backbone of CitizenShipper’s Streamlined Success
Jotform is instrumental to CitizenShipper’s success. If we didn’t have Jotform, we’d face significant challenges in streamlining our operations. Without Jotform’s sophisticated features, we’d likely have reduced efficiency and a diminished ability to provide a seamless experience to our users and employees.
Head of SEO and AI Officer, CitizenShipper
