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How to improve customer satisfaction and retention
March 03, 2021
Jotform Editorial Team
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5 customer satisfaction metrics to track in 2025
February 16, 2021
Jotform Editorial Team
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How to get good — even great — customer feedback
January 28, 2021
Jotform Editorial Team
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7 best practices for customer feedback management
January 07, 2021
Jotform Editorial Team
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What is the customer effort score, and how do you calculate it?
September 17, 2020
John Boitnott
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In the age of fickle consumers: Why customer retention is the new black
March 09, 2020
Aytekin Tank
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A 7-min guide to the best in-class customer support software
February 28, 2018
Aytekin Tank
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Your brand is not what you think it is. How to measure customer happiness & other confusing metrics
January 02, 2018
Aytekin Tank