As a part of an ongoing investigation about a content posted in our site, a US government agency has temporarily suspended our jotform.com domain. We are fully cooperating with them, but it is not possible to say when the domain would be unblocked.
To make sure your forms continue operating, please change your form URLs on your web site from jotform.com to jotform.net. Here is an example:
Before:
https://www.jotform.com/form/123456789
After:
https://www.jotform.net/form/123456789
Thank you for your patience and understanding.
UPDATE: Many people on the comments assumed the content was posted by us. This can happen to any site that allows public to post content. SOPA may not have passed, but what happened shows that it is already being practiced. All they have to do is to ask Godaddy to take a site down. We have 2 millions user generated forms. It is not possible for us to manually review all forms. This can happen to any web site that allows user generated content.
UPDATE 2: If you need to change form URLs many pages on your site, here is guide on how to do search and replace on many files.
UPDATE 3: TheNextWeb has posted a story with more details.
UPDATE 4: We have moved our other domains to NameCheap and Hover.
UPDATE 5: Techdirt’s take on the domain suspension.
UPDATE 6: SUSPENSION LIFTED: As of Feb 16th 5pm EST, our domain stopped pointing to Godaddy suspension name servers, and seems to be pointing back at our correct domain name servers. We have not received any confirmation from Godaddy or Secret Service. We are hoping this would be the end of the suspension. It was a very difficult 2 days for us and for our customers.
Arstechnica, The Raw Story, CNET and Wired are now covering the suspension. Also, comments on Hacker News, Reddit and Slashdot have been very supportive. We appreciate that.
Send Comment:
202 Comments:
More than a year ago
Estou no Brasil e meu formulário esta ok, porém já mudei a url de acesso.
Grato.More than a year ago
Suspending the domain is BS!
But not informing the customers is a shame. Accidentaly discoveed that the form is missing from all of my webistes.You should update the google gadget so that users can point it to te .net domain or mention that they can simply use an iframe wrapper.
Apart from this stupid issue Jotform has a great service!
More than a year ago
So you WILL be ending your business relationship with "Cave-In Daddy" correct? I can't imagine that after such a display of caring less about a customer's rights and doing what the law doesn't require them to do just because it was "requested" that any sane business people will continue to rely on Go Daddy.
More than a year ago
Impeach the whole government!
More than a year ago
This is just more proof that we need to impeach Obama and remove his jackbooted thugs from their Czar positions. If we don't, this is only the beginning of things to come.
More than a year ago
my biggest concern is that the US or for that matter any government can shutdown a site WITHOUT DUE PROCESS!!!!
More than a year ago
wont use your site if it wont be up 99% of the time. Sorry just lost a customer
More than a year ago
"From doing my own research it look like RSA did in fact contact godaddy over user crated forms used in a phishing scam against Standard Bank, out of South Africa apparently. I guess jotform needs to do a better job of screening for malicious content though this is a battle anyone that allows public postings / hosting of files must fight."
comments like this are ABSURD ... what if I use Microsoft Word to write something not acceptable by the thought police gestapo??? ... The burden is not on a service provider to enforce the law ... it is law inforcement that is responsible for deciding what is legal or not? ... service providers will have to start reading, analyzing and censuring the content their clients create. ARE YOU FU#KING SERIOUS???
More than a year ago
bottom line is that the Goverment and corporate elite will do what they want. One day we can spit on them as they are dragged through the streets.
More than a year ago
Thanks guys, we are running hosted jotforms at our university - redirecting .com to .net on our servers fixed our forms.
Was surprised to find that our self hosted installation depended on jotforms.com. I'd like to see this changed in a future update. We have privacy / stability requirements. I understand the application calling home to validate licensing and such but it seems like there should be a way to allow for both.
We have loved jotforms and have invested heavily in migrating to it. I really hope this can be fixed so we can continue to rely on your great product.
Jeremy
More than a year ago
I'd like to thank all the media buzz surrounding this issue for bringing your company to my attention. I now have an easy to use provider for web forms! Hope your business only picks up as a result of this unfortunate turn of events. Best wishes to you all!
More than a year ago
Does the suspension lift mean that I no longer have to take any action on updating my forms?
More than a year ago
Look on the bright side, Jotform team. All this extra publicity will probably turn out to be good for you in the end! I understand jotform.com is now up and running again, but as I have now spent half a day changing all my links and scripts to jotformeu.com (not just on my websites but in many email templates too), I hope I can now leave them in EU land — until the next scare!
More than a year ago
This is horrible! Just a small business that is paying taxes and now we get hit with having to figure out how to make forms another way. I hope SOPA dies soon!!!!!!!!
More than a year ago
"Increasingly, I'm not a fan of GoDaddy. Don't want to imply that I am, because that's not so.
HOWEVER, I'm just increasingly confused after reading all of this, including the article linked at the top.
If the Secret Service was involved, could GoDaddy have refused to take down the domain? Could any domain registrar based in the US have refused to take down the domain?
If GoDaddy could have refused, especially in the light of the incredible absence of due process, they should have. But don't they have to do what the government tells them to do? Did they actually have a choice here?"
They do. But...Go Daddy chose to shut down the domain name upon being notified by (apparently) the Secret Service.
It's actually covered in their legal agreement, similar to those of other registrars.
More than a year ago
Good luck my brothers! Espero que logo esteja tudo resolvido!
More than a year ago
You have my sympathy and support! I've been disgusted before by the lack of due process in website takedowns, but your case seems especially egregious! And if the government is now giving "can't be bothered" rather than "national security" as the reason for not telling you what you accused of, well, I'll give them points for honesty, but not much else.
I searched to see if anyone had created a petition on this yet, but I couldn't find one, so I started one myself:
Not that I'm holding my breath for the government to change their practices, but one has to try, right?
More than a year ago
Checked my websites. There seems to be no problems at all.
More than a year ago
If Secret Service really were 'that' smart, why didn't they zero-in on the 'Phisher-men' who actually created those forms? I'm sure Jotform would surely have helped them get to those culprits.
Banning a useful site like Jotform is completely ridiculous use of powers they have.
Jotform must sue them for a few millions. This can't be tolerated.
More than a year ago
You've done a great job!
Go Jotform!
More than a year ago
PLEASE SUE THEM. Post a website up and accept donations to pay the legal defense or some lawver could voluntary take your case. And yes you have a case here. SUE THEM. Both Godaddy and the Secret Service. They dont take down Gmail for sending Spam do they do? Or youtube?
This was clearly a mistake and you should sue them. There has to be something that takes things back on track and shows Godaddy that they cannot do what they want just because they can.
More than a year ago
Jotform is innocent!
More than a year ago
I hope you send this info to BIG media outlets like CNN's people I forget Colber, Anderson Cooper, 60 minutes... This is BIG news as big brother moves in and affects So many people.
Good job jotform. Although was a pain to change everything (I stopped midway thru when I realized most of the forms were working and I went to old jotform.com and saw it working again too).
More than a year ago
I`m from Brazil and domain jotform.COM is working normally. Is it suspended only in the U.S?
More than a year ago
is it resolved yet??