Искане за възстановяване на начислената по сметката сума

Добър ден! Преди няколко дни направих поръчка от answear която заплатих 2 пъти взе ми парите от картата и изписа че плащането не може да бъде осъществено, след това анулирах поръчката! Искам да попитам кога парите ми ще бъдат възстановени отново в картата?

Hi Ивета,

Thanks for reaching out to Jotform Support. Our Bulgarian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Bulgarian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have checked the website where you bought a product and the payment hasn't gone through yet you were charged and unfortunately, it is not connected to any forms in Jotform. It means Jotform cannot refund the payment(s) you made to the website, I would suggest contacting their Customer Service and requesting a refund for the charge.

Let us know if you have any other questions.