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Hi logstk,

Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you making a payment to upgrade your account? What was the error message? Please type it in your response so we can translate it. If it's a card declined-related issue, you have to contact your bank to know the reason why and what needs to be done.

Once we hear back from you, we'll be able to help you with this.