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cardiominiaتم السؤال بتاريخ ٤ يناير ٢٠٢٥ في ١٢:٢٥ م
Hello, I’m facing an issue with activating the model. Could you help me understand the steps required for activation or identify what might be causing the problem?"
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Mahmoud Jotform Supportتم الرد بتاريخ ٦ يناير ٢٠٢٥ في ٦:٢٧ ص
Hi cardiominia,
Thanks for reaching out to Jotform Support. You are probably being asked to upgrade to HIPAA because our system detects that you're dealing with Personal Health Information in this form. As required by laws within the US, everyone dealing with healthcare data should be under HIPAA. You should upgrade to the Gold Plan and activate HIPAA. Let me show you how to Upgrade your Account:
1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.
2. On the Pricing page, choose the plan you want to buy.
3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method.
Here’s an example of the Bronze plan:
After you click on Continue, you'll need to enter your Credit/Debit Card details.
If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment.
Now, you can enable HIPAA compliance from your account settings:
- On your My Forms page, hover your mouse over your Avatar/Profile Picture.
- Click on Settings to go to your Account Settings.
- Under Account Settings, click on the Data tab on the right side of the page.
- Click on Enable HIPAA Compliance
Give it a try and let us know how it goes.