عمليات الإرسال: لا يتم تنزيل كافة البيانات في Excel

السلام عليكم

اما بعد،

عند تحميل جميع الاجوبة، لا تظهر جميعها في الاكسل تم ارفاق صورة (وهي السئلة المحددة بالازرق)

ولكن في التقرير تظهر جميع الاسئلة

Hi layan,

Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Arabic Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question,I'll need some time to look into this. I'll get back to you as soon as I can.

We appreciate your patience and understanding. 

Hi Layan,

I've cloned and tested your form, but all the data are complete when I downloaded the submission as an Excel file. This includes the fields in the screenshot you provided. Check out my screenshot below:

Can you check from your tables if all the fields have been filled out? The fields in your screenshot are not set as required, and this may cause the form filler to skip filling out some fields. If you need all fields to be filled out, make sure that the fields are as set as required like many of your other fields.

Keep us updated and let us know how it goes.

Dear Lorevie,
I downloaded the Excel file, its still not included, you can find attached, the 3 questions is missing after the highlighted column

And when I create new table its also missing

There must be 3 questions left, here are they:

...

Hi Layan,

Unfortunately, I couldn't see the screenshot you shared on my end. Can you try to send it again? We’ve got a guide here that’ll show you how to do that.

Also, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can use loom to record the video and share the video link with us.

Once we hear back from you, we will help you with this.

Dear Abdul,
Can we have a meeting today at 12?
...

Hi Layan,

We don’t currently offer live phone support. If you have any questions, just reply to this thread. We’ll be happy to help. You can send the screenshots again to check it further since we didn't receive them in your previous reply. Let me show you how to share the Screenshot:

1. Once you open your thread, scroll down until you see Your Answer section.
2. Click the Add Image button.
3. Upload the image from your PC, then click the Add button to post the image on your thread.

Once we hear back from you, we'll be able to help you with this.

في التقرير ( والذي يكون على شكل انفو جرافيكي (دائري)) توجد الاسئلة، مثل الموضح في الصورة في الاسفل:

ولكن في الجداول لا تظهر هذه الاسئلة، ولا في الاكسل، مرفق لكم صورة في الاسفل للتوضيح:

فكما ذكرت هنالك أسئلة ناقصة، هل يمكنكم الاطلاع على الاستبانة وحل مشكلتي ؟

والاسئلة الناقصة هي غير متوفره حتى إذا رغبت في عمل جدول جديد

Hi Layan,

When I cloned your form and tested it, I could download the Excel file with all entries with no issues:

I checked your table and noticed that the questions you mentioned were on your table, but the order of the columns has changed. Check the below screencast from your tables:

I tried to download the submission and I got the result as it is shown in the table:

Give it a try and let us know if you are looking for something else.

هل يمكنك مشاركتي الاكسل في قوقل درايف،

سأكون شاكرة وممتنة

مرحبا ليان،

بالتأكيد! لقد قمت بارفاق الملف في رابط درايف. يمكنك الوصول اليه من هذا الرابط.

لا تتردي بالتواصل معنا مرة أخرى اذا كان هناك اي استفسار آخر.