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Hi Basma,

I checked your email address: bashour633@gmail.com and it appears that this email is associated with a guest account. Please keep in mind that the Guest account is a one-time login feature. It does not allow you to change your password or email address. You can create a new starter account here with the same email address. If you're not referring to this account, can you please share your email address or username so we can take a look at it? After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if there's anything else we can help you with.