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Mohammad Salameh Ahmad Obeidatتم السؤال بتاريخ ١٩ مايو ٢٠٢٤ في ١:٥٥ م
أرجاء أرجاع الحساب أو تقديم ما علية جدا جدا مهم
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Neal Jotform Supportتم الرد بتاريخ ١٩ مايو ٢٠٢٤ في ٤:٥٨ م
Hi Mohammad,
Thanks for reaching out to Jotform Support. Our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, you can definitely reply in whichever language you are comfortable with. If you'd rather have support in Arabic, let us know and we can have them do that. I just want to let you know that you'd have to wait until they're available again.
It seems like the account got auto-suspended due to potential phishing. We have reached out to our respective department and get this reviewed.
As soon as we hear back from them, we’ll update you here on this thread.
Thanks for your patience and understanding, we appreciate it.
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Neal Jotform Supportتم الرد بتاريخ ٢٠ مايو ٢٠٢٤ في ١١:٤٨ ص
Hi Mohammad,
Thanks for your patience, we appreciate it. It seems like the form that caused the account to be suspended which is the form 241394689576475 was collecting passwords which goes against our Terms of Use. The field collecting passwords have been deleted and the account is now active and can be used again.
Reach out again if you have any other questions.